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Welcome to our store

Vassilis – Paraskevi

  • He who works with his hands is a laborer
  • He who works with his hands and his head is a craftsman
  • He who works with his hands, his head and his heart is an artist

          Saint Francis of Assisi

Terms of Use

The location vassilisartstore.com is the e-shop for displaying and distributing via Internet goods of the Greek company ANDRONIKIDOU B. AIKATERINI, which is based in Ser.Tsakmanis 20 in Lagadas Greece (with Tax Register Number: 301332099).

Before you enter in the online store and browse our website, we invite you to consult the following terms and conditions, which apply specifically to use our online store, located in address http://vassilisartstore.com.

Make sure you agree to the following terms and conditions because using and browsing the above-mentioned site implies your explicit and unconditional consensus with them.

1.Terms

Vassilis Art Store reserves the right to unilaterally modify or renew the present terms and conditions of transactions made through its electronic shop, according to its needs and business ethics. The Vassilis Art Store undertakes to inform users of any modifications as well as of any change through the website of this e-shop.

It is clarified that changing terms does not affect orders on process, i.e. orders placed in face of execution.

2. Information & Products Provided

Vassilis Art Store is committed to the completeness and validity of the information provided and listed on its websites vassilisartstore.com , both in terms of existence of the essential characteristics, as well as the accuracy of the information described for each product. This services, provided by the Vassilis Art Store e-shop, are subject to any technical or typographical mistakes that have escaped attention or have occurred inadvertently or due to any discontinued website operation due to force majeure.

3. Limitation of Liability

Vassilis Art Store cannot provide guarantee for the availability of the products, but it guarantees timely information to final consumers about unavailability in the process of ordering them.

Vassilis Art Store is not responsible in case of orders delivery delays and for information delays on services given through the internet.

Vassilis Art Store’s online store is not responsible for any technical problems that may occur to users when attempting to access the site.

Vassilis Art Store is not also responsible that during that access time the operation or compatibility of customer’s infrastructure is suitable to use the website. Vassilis Art Store also has no responsibility for acts or omissions of third parties and in particular unauthorized third party interventions in products and / or services and / or information made available through it.

4. Literary Property

The site vassilisartstore.com is official website of Vassilis Art Store. The whole website contents, posted by Vassilis Art Store, including pictures, graphics, photographs, drawings, texts, services and products are the Copyright of Vassilis Art Store and are protected by the relevant provisions of Greek law, European law and international conventions. Is prohibited any copying, analogue / digital recording , mechanical reproducing, distributing, transfering, downloading, processing, reselling, parallel creating or misleading the public about the Content real provider of this web site. Any reproduction, re-issuing, uploading, communication, dissemination or transmission or any other use of the Content with any way or medium for commercial or other purposes is permitted only upon prior written consent license from Vassilis Art Store or any other legitimate beneficiary of the above literary property rights. The names, photos, logos and distinctive features that represent Vassilis Art Store and / or its online store and / or third parties affiliated with them as well their products or services are unique marks and distinctive features of Vassilis Art Store and / or vassilisartstore.com and / or to affiliated third parties and are protected from Greek, European and international trade and industrial laws and literary property rights, as well as unfair competition acts.

In any case, the website contents appearance and exposure to the web pages of vassilisartstore.com will not and cannot be considered as a transfer or assignment of a license or right of use them.

5. User Obligations

Users of vassilisartstore.com web-pages, accept that they will not use them and the Vassilis Art Store online store for sending, publishing, sending by e-mail or transmitting in other ways any content which is illegal, harmful, threatening, abusive, annoying, defamatory, vulgar, obscene, libelous, constitutes violation of someone else’s privacy, showing empathy, or expressing racial, national or other discrimination and can cause harm to minors in any way. The user is not entitled to broadcast, in accordance with the law or contractual or management relationships (such as inside information, proprietary and confidential information acquired or have been disclosed as part of industrial relations or covered by agreements confidentiality), to violate any patent, trademark, trade secret, third party copyrights or other proprietary rights, to contain viruses or software viruses any other codes, files or programs designed for the purpose of stopping, causing damage, destroying or obstructing the operation of any software or computer hardware intentionally or unintentionally and violating the applicable Greek and European Community Legislation and its provisions. The user may not harass third parties in any way and cannot use any media used to collect or store other personal user’s data.

6. Security

Vassilis Art Store recognizes the importance of the security issue of your Personal Data as well as your electronic transactions and take all necessary measures, using the most up-to-date and advanced methods to ensure the maximum possible security. All information that relates to your personal information and your transactions, are safe and confidential. The security of Vassilis Art Store is achieved by the following methods:

a. Customer Recognition

The codes used to identify you are two: The Entry Code (e-mail or username) and the Personal Security Password, which each time that you provide them give you access with absolute security to your personal data. You are given the ability to change your Personal Security Password (password) and your e-mail address as often as you like. The only one, who has access to your information it you personally, through the above codes and you are exclusive responsible for maintaining secrecy and hiding it from third parties. In the case of loss or leakage you should immediately notify us, otherwise Vassilis Art Store’s online store is not responsible for the use of the secret code from an unauthorized person. We recommend that you change for security reasons your password at regular intervals and avoid using them yourself and easily traceable codes (e.g., date of birth). We also recommend that you use it not just letters and numbers but also symbols and password creation.

b. Ensuring the Privacy of Your Personal Data Transmission

To ensure the confidentiality of data transfer, we use it SSL-2048bit encryption protocol. The system has been certified by the company COMODO, which specializes in transaction security issues.

c. Firewall

Access to Vassilis Art Store systems is controlled by firewall, which allows the use of specific services by customers / users by prohibiting, while at the same time, accessing confidential data systems and databases and company information.

d. Encryption

The Vassilis Art Store system decrypts the information it receives first using the same key (prefixed by the start of your connection with the e-shop) and then processes them. Vassilis Art Store systems send information following the same encryption process.

At any point on the site you enter personal data (password, addresses, telephones, credit cards, etc.), there is 2048-bit SSL encryption.

Encryption is basically a way to encode the information up to the moment it reaches its intended recipient, who will be able to decode it using the appropriate key. When ordering and if the user / customer is logged in username and personal code at the Vassilis Art Store online shop, all communication between your computer and the Vassilis Art Store systems is encrypted using a 128-bit key. That means, that every time you send information to the system, your browser will encrypt it first by using a 128-bit key and then sends it to the system. The Vassilis Art Store system decrypts the information it receives first using the same key (prefixed by the start of your connection with the e-shop) and then processes them. Vassilis Art Store systems send information following the same encryption process.

e. Trading Confidentiality

Confidentiality is self-evident. The same basic principles governing the classical transactions also apply in the case of e-commerce. All the information sent by the user / member to Vassilis Art Store is confidential and Vassilis Art Store has taken all necessary steps to make use of them only at to the extent deemed necessary in the context of the services provided. Some of the measures taken are as follows:

Only authorized employees have access to your transaction information and only when necessary, e.g. to handle your requests.

Vassilis Art Store does not disclose the details of their customers and their transactions, unless has a written authorization from you or this is required by a court order or other public authority decision.

In the event that Vassilis Art Store uses third parties to support its systems, ensures that it is kept confidential.

You can ask for any details that are kept for you, as well as correcting them, in case you can demonstrate the existence of an error.

For your own safety, you should also handle all the information provided through this service, as confidential and do not do any disclosure to third parties.

7. Privacy Policy

When you visit the pages of vassilisartstore.com you are likely to be asked to state your personal information (name, surname, e-mail, address, shipping address, etc.) as a rule to process your orders. Any personal data you declare anywhere on the pages and the services of the vassilisartstore.com web site, are reserved exclusively for reasons relating to your transactions with us, for the communication, the improvement of the provided services and are not allowed to be used by any third party (except as provided by the law, on competent authorities only). In any case, the Vassilis Art Store involved personnel, who have access to your personal data is specific and unauthorized access to your personal data is forbidden. Any reasonable measure to insure your personal data has been taken. Your personal information in extremely rare and special cases may are also disclosed to Vassilis Art Store’s affiliates with the purpose of support, promotion and execution of your business relationship with us, but always under conditions that fully ensure that your personal information does not exist any illegal processing.

At any time, the user retains the right to be informed or objected to further process its data in accordance with the applicable law for the protection of his personal data.

Vassilis Art Store does not collect personal data (e.g. name, surname, address, e-mail, telephone, profession, etc.) unless you provide them to us voluntarily. You will be asked for them, if you want to use specific pages of our site, in particular for ON LINE orders.

Your personal information is given to Vassilis Art Store with your consent and you are aware that they can be processed as your personal data according to Law 2472/1997 as amended by Law 3471/2006. However, you have always the right to access your personal data at any time, in order to seek and receive, without delay and in understandable and clear way, the purpose of the processing, as well as the recipients. You also have the right, under Articles 11-13 of Law 2472/1997, to raise any objections you may want or even deny future use of your personal information. In this case, you are obliged to send to Vassilis Art Store address, in written form your denial, specifying your Name and your Address.

Vassilis Art Store declares that does not maintain or process data in any form and especially the ones characterized sensitive data, listed in Article 2b ‘of Law 2472/1997. Vassilis Art Store can make use of personal data that are provided online to contact you and send you offers and informational material if you have stated that you wish so. In addition, Vassilis Art Store does not shares this information with third parties.

8. Purchase of Products

On the “shelves” of our online store you can find Handmade Embroideries, Handmade Jewelry, Handmade Mosaics, Handmade Knitted Items, Linen and Gifts.

To facilitate your search, we have divided our products into six (6) main categories. Each category has also subcategories, which are displayed in the main website menu.

Our goal is to give the possibility to the user to reach the final product with 2 to 3 clicks of your mouse. In case you are looking for something specific, use the “search” command on the first page, that will lead you straight to your choice.

Vassilis Art Store makes every effort to provide high quality services. However, errors cannot be excluded in prices and secondary product characteristics and cannot be guaranteed that there will be no site interruptions or “human” errors when updating / listing the price of a product. For the security and the efficiency of your purchases we ask you gently, if you find that a product is offered at an abnormally low or high price relative to the market value, before proceeding with the order to contact the Customer Service Department at Phone: +302394024998 or via the site’s e-mail form.

When you submit your order, you will receive an automated e-mail, which will give you, your order details. After processing the order from Vassilis Art Store on line Sales Department   you will receive a second and confirmatory e-mail with the products to be shipped to you.

As your order progresses, you will receive a series of automated emails, which will report the progress of your particular order. These messages are about the following steps:

Order Confirmation: The products of the order were collected and are in the procedure to be shipped to your place.

Shipment: Your products have been shipped

Partial Invoicing: Some of the products of your order have not been collected and are pending. The products listed in the e-mail will be delivered to you.

Order Canceling: The user/customer has the possibility to cancel the order within 24 hours from order confirmation. Eventual expenses up to the order cancelation, such as Bank Expenses, are to be paid by the customer.

In the event, that a pending item appears in your order, it will be sent to you with a corresponding e-mail. Alternatively, we will contact you on the phones you have given us when registering your data or during the placement of your order in our site.

There is no way to disable these updates/steps, the mission of which is prerequisite for the correct development of your order. We invite you to make sure that these emails can reach you and you have to keep them all the time during our transaction. It is your responsibility, in case you do not receive the relevant e-mail, in accordance with the general terms and conditions governing our transactions, to inform us without delay.

9. Removal / Return – Replacement of Products

You have the right to return the products you purchased and request the replacement with new

  • in all cases where it is proven by fault of Vassilis Art Store delivered to you products other than or fundamentally different from those you have ordered
  • in all cases where there is a defect in the product or is missing its agreed status or a main characteristic is different than the specified during the order.

You have the right to return the products you purchased and request a change with another product or products up to the amount you paid or with an add-on if you wish, within ten (10) days of receipt of the order.

You have the right to return the products you purchased and request return of payment a) in all cases where there was a defect in product or is missing its agreed status or a main characteristic is fundamentally different than the specified during the order. In addition, in all cases the product to be returned should be accompanied with all necessary original purchasing receipt/Invoice.

Before each return is recommended to prior consultation with the Vassilis Art Store Online Shop.

In any case, return and replacement is possible under the following conditions:

  1. Communicate the same day or next business day of order’s arrival, with the Vassilis Art Store Online Store
  2. if the product is going to be changed within 14 days with another similar or with a totally different but the same price level or with another at an additional price level or withdrawal within 14 days in accordance with Article 5, paragraph 10 of Law 221/1994, the product must not be used
  3. the product is accompanied by all necessary documents proving the transaction (e.g. Invoice, Shipping Documents and so on).

10. Order Cancellation

An order can be canceled in the following cases:

  • Before completing the order, during the online ordering process you can do “back” and remove the quantities of products from your basket by clicking on “remove” button.
  • If the online order has been completed but has not been shipped still the product you can call +302394024998 and one of our partners will take over the cancellation of your order. This action has to be done within 24 hours from your order placement.
  • After receiving the product, please call us at +30 2394024998 or contact us via email form website, explaining why you wish to cancel the order. One from our staff will serve you immediately and will inform you of all your choices. In case your order has already been invoiced and you want to cancel it, then please contact our Customer Service at +30 2394024998 and provide the details of your order. However, the status of the order will not change on the page of your account.

11. Payment Methods

Payment by Credit or Debit Card and PayPal:

Pay your order via Credit / Debit Card or via PayPal. This payment methods are applicable in Greece.

According to the applicable tax provisions, from 01/01/2014 documents worth more than 1,500 € to individuals (Retail Receipt) and documents worth more than 500 € to professionals / businesses (Sales Invoice) should be paid ONLY as follows:

Deposit / transfer to a bank account Charge on credit or debit card

By bank deposit:

Discount your order in one of the following Banks’ accounts Cooperating Bank: – PIRAEUS BANK

Account number: 5268090806735

IBAN: GR30 01722680005268090806735

BIC/Swift: PIRBGRAA

and send us the copy of the bank payment by email at info@vassilisartstore.com . Upon receipt of the copy of the bank payment, we will send you, your order.

12. Difference between physical store prices and e-store prices

The product pricing policy of Vassilis Art Store is the same in all our distribution channels: physical store, e-shop. However, on select products we created the so-called “Online Offers”, where their price on online store differs from other physical distribution channel and is only applicable to purchases through the online store.

We make all our efforts to accurately list prices we quote in our online store, but we cannot exclude the possibility of printing errors in prices or technical errors on the characteristics of the products( Colors sometimes differ from natural product color).

13. Order / Delivery of Products

Checkout:When you place your order, you receive the following message (example):”YOUR ORDER IS COMPLETED. THANK YOU. Your order number

is …………….. Please check your e-mail. We have sent you a confirmatory e-mail with the details of your order. ”

Dates and delivery times:

The transporting and shipping from Greece are made with two basic collaborating companies.

  1. Hellenic Post
  2. EMS Courier

Hellenic Post is cheaper and has a bit longer delivery times e.g. ZONE 1 (Europe) 5-6 working days and ZONE 2 (rest of the world) 8-10 working days

Certainly, since the customer pays the transport cost, we can deliver with any other requested transporting company or courier (UPS, DHL)

Order Preparation Time:

Make your order until 12:00, Monday through Friday, and the Vassilis Art Store sends your order the next working day.

14. Delay of order

Your order may be delayed for the following reasons:

In periods of extreme weather conditions or strikes and in any case of force majeure that may affect the delivery of your order.

15. Newsletters

  • Vassilis Art Store sends an informative email at regular intervals.
  • Vassilis Art Store is not responsible if the newsletter is not delivered to its destination even if we make every effort with ISP’s (Internet Service Providers) for the delivery
  • The newsletter may end up in the spam folder, so please check regularly that they are not stored there
  • Put the shipping address of Vassilis Art Store on your safe list
  • If you do not wish to receive newsletter or you wish to be removed totally from Vassilis Art Store’s news posting system, you let us know by using the site’s contact form.
  • Information from Vassilis Art Store is only available if you choose it, as long as you wish.
  • Instead, if you have made an order with Vassilis Art

Store, using our site, we send automated emails about the progress of your order. There is no way disabling these updates, the shipment of which is a prerequisite for the correct development of your order. We invite you to take care of these emails, to reach you and keep them throughout the whole transaction with us. It is your obligation, in case you do not receive the relevant e-mails, according to the general terms governing of our transactions, to let us know without any delay.